Dental Planet Ltd Privacy Policy
Effective Date: 1 October 2024
1. Introduction
Dental Planet Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Health Information Privacy Code (HIPC) 2020 and the Privacy Act 2020 (New Zealand). By engaging with our services, you agree to the practices outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Health Information: Medical and dental history, health conditions, treatments, medications, and other health-related details.
- Financial Information: Billing details, payment information, and insurance information where applicable.
- Digital Information: IP addresses, browser types, and browsing history when visiting our website.
3. How We Collect Information
- We collect personal information in various ways, including:
- When you register or book an appointment with us;
- When you provide details during consultations or treatment;
- When you complete forms or surveys;
- When you communicate with us via phone, email, or through our website.
4. Use of Your Information
We use your personal information for the following purposes:
- To provide dental services and ensure continuity of care;
- To communicate with you regarding appointments, treatments, and other service-related matters;
- For billing and processing payments;
- To comply with legal and regulatory obligations;
- To improve our services and enhance your customer experience.
5. Disclosure of Your Information
We do not sell your personal information. However, we may share your personal information with:
- Other healthcare providers or specialists involved in your care (with your consent);
- Insurance companies for processing claims;
- Third-party service providers who assist us in delivering our services (such as payment processors and IT service providers);
- Government agencies or regulatory bodies, if required by law.
6. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage of electronic records, encryption, and access controls. While we strive to protect your information, no method of transmission or storage is 100% secure.
7. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as otherwise required by law.
8. Access and Correction
You have the right to access the personal information we hold about you and to request correction if it is inaccurate. To do so, please contact us using the details provided below. We will respond to your request in accordance with the Privacy Act 2020.
9. Cookies and Website Use
Our website may use cookies to enhance your experience and collect data on website usage. You can control cookie settings through your browser. By continuing to use our website, you agree to the use of cookies.
10. Changes to This Policy
We reserve the right to update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.
11. Contact Us
If you have any questions or concerns about our privacy practices or wish to make a request regarding your personal information, please contact us at:
Dental Planet Ltd
11E Bakerfield Place, Manukau, AUCKLAND 2104
Phone: 0800 262 2208
Email: info@dentalplanet.co.nz